1. Introduction

Welcome to Turtles Tours, a premier provider of travel and tour services in Hurghada, Egypt. By accessing or using our website https://turtles-tours.com/, you agree to comply with and be bound by the following terms and conditions. If you do not agree with these terms, please refrain from using our services.

2. Services Offered

Turtles Tours offers a variety of excursions and activities, including but not limited to snorkeling, scuba diving, submarine trips, island visits, desert safaris, and more. Detailed descriptions of each tour, including duration, inclusions, and pricing, are available on our website Turtles Tours.

3. Booking and Payment

• Booking Process: Reservations can be made directly through our website or by contacting us via email at info@turtles-tours.com or phone at +201000746504.
• Payment Terms: Payment details, including accepted methods and any deposit requirements, will be provided during the booking process.
• Confirmation: Upon successful booking and payment, you will receive a confirmation email with your tour details.

4. Cancellation and Refund Policy

• Cancellation by Client: Cancellations must be communicated to us in writing. Refund eligibility and any applicable fees will be determined based on the timing of the cancellation relative to the scheduled tour date.
• Cancellation by Turtles Tours: We reserve the right to cancel or reschedule tours due to unforeseen circumstances, such as weather conditions or insufficient participant numbers. In such cases, clients will be offered an alternative date or a full refund.

5. Client Responsibilities

• Health and Safety: Clients are responsible for ensuring they are in suitable health to participate in chosen activities. Any medical conditions or concerns should be communicated to us prior to booking.
• Compliance: Clients must adhere to the instructions provided by our guides and staff during tours to ensure safety and enjoyment for all participants.

6. Liability

While Turtles Tours strives to provide safe and enjoyable experiences, participation in our tours is at your own risk. We are not liable for any injuries, losses, or damages incurred during our tours, except where such liability is mandated by law.

7. Intellectual Property

All content on our website, including text, images, logos, and tour descriptions, is the property of Turtles Tours and is protected by copyright laws. Unauthorized use or reproduction of this content is prohibited.

8. Privacy Policy

We are committed to protecting your privacy. Personal information collected during the booking process will be used solely for the purpose of providing our services and will not be shared with third parties without your consent.

9. Governing Law

These terms and conditions are governed by the laws of the Arab Republic of Egypt. Any disputes arising from the use of our services shall be subject to the exclusive jurisdiction of the courts of Egypt.

10. Contact Information

For any inquiries or concerns regarding these terms and conditions, please contact us at:

• Email: info@turtles-tours.com
• Phone: +201000746504
• Address: Marina, Hurghada, Red Sea, Egypt

By using our website and services, you acknowledge that you have read, understood, and agree to these terms and conditions.